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Service Standards

gig - Jordan adheres to the optimal standards of the insurance services, including:
1- Providing premium medical insurance services to more than 300,000 members through

Crown Program. A highly skilled team is able to provide support and approvals 24 hours a
day for medical insurance programs.
2- Teams of highly skilled and experienced doctors and physicians are available 24/7 for a free
medical consultation to all Crown Cardholders.
3- More than 3,000 medical providers for Crown Medical Program are distributed all over the
Kingdom to provide the best service to current and potential clients alike.
4- A specialized Customer Care and Service Center is offered to respond to all clients' needs
through the Toll Free: 080022456 or the Instant Service Center number: 06-5609888.
5- A highly qualified team specialized in Risk Management is ready to provide free
consultation to current and potential clients alike.
6- A specialized center for Motor Claims Management (Motor Claims Department).
7- Issuing and delivering all insurance policies to clients anywhere within 48 hours from the
date of receiving all required insurance documents.
8- We are the fastest in paying cash claims.
9- The first website specialized in the insurance area in the Arab World, www.gig.com.jo
10- Motor Insurance policies can be renewed through the online electronic insurance
services at our website.
11- gig - Jordan provides the best international medical coverage worldwide, subsequent to
its partnership with Bupa International in 2011. Bupa International’s services are significant
on the international level for both individuals and corporations including USA & Canada
through a widespread medical network in every country.